Shipping Policy

Production times

Most RN Signs products are made to order.

Custom signs are normally manufactured within 10–15 working days after:

• The final design has been approved
• All required wording, artwork and measurements have been received
• Any outstanding payment has been completed

Production time does not include delivery time.

Complex, oversized or illuminated signs may take longer. If materials must be specially ordered or an unexpected delay occurs, we will contact you as soon as possible.

Delays in supplying information or approving a design proof may extend the estimated completion date.

Delivery times

After production is complete, standard UK delivery will normally take approximately 2–5 working days, depending on the size of the parcel, its destination and the courier service used.

Delivery estimates are not guaranteed unless a specific delivery date has been agreed with us in writing.

Working days are Monday to Friday and exclude UK bank holidays.

Shipping charges

Shipping charges are calculated based on the size, weight and delivery destination of your order. Any applicable shipping charge will be displayed at checkout or included in your quotation before payment.

Oversized, particularly fragile or unusually shaped signs may require a specialist courier. We will contact you if an additional delivery arrangement or charge is required.

Delivery locations

We deliver to the locations available through our website checkout.

Some destinations, including Northern Ireland, the Scottish Highlands, islands and other remote areas, may require additional delivery time or charges.

If your address is not accepted at checkout, please contact us for a delivery quotation.

Collection

Collection may be available by prior arrangement. Please do not travel to collect an order until we have confirmed that it is complete and ready.

Order tracking

Where tracking is available, the details will be sent to the email address or telephone number provided with the order.

Tracking may not be available for local delivery, collection or certain specialist courier services.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please check your delivery details carefully before placing an order. Contact us immediately if anything needs correcting.

Once an order has been dispatched, we may be unable to change its destination. Additional courier charges caused by an incorrect or incomplete address may be payable by the customer.

Missed and unsuccessful deliveries

The courier may leave instructions or attempt redelivery if nobody is available to receive the order.

If a parcel is returned to RN Signs because delivery was refused, repeatedly missed or the address supplied was incorrect, the customer may be responsible for the reasonable cost of arranging another delivery.

This does not apply where the failed delivery was caused by RN Signs or the courier.

Inspecting your delivery

Please inspect your order as soon as reasonably possible after delivery.

If the parcel or sign appears to have been damaged in transit, contact us promptly and provide:

• Your name and order number
• Clear photographs of the damaged product
• Photographs of the outer and inner packaging
• A brief description of the damage

Please retain the product and all packaging while we investigate, as the courier may require these.

Reporting damage promptly helps us investigate with the courier, but it does not affect your statutory rights.

Lost or delayed parcels

Courier delays can occasionally occur due to weather, transport disruption, busy periods or circumstances outside our reasonable control.

If tracking has not updated or your order has not arrived within the expected period, please contact us. We will investigate the delivery with the courier and keep you informed.

An order will only be treated as lost after the courier has completed its investigation or confirmed the loss.

Large and fragile signs

Some signs may be delivered on a pallet or by a specialist courier because of their size, value or fragility.

The customer is responsible for ensuring that suitable access is available at the delivery address. Unless agreed otherwise, delivery does not include installation, carrying the sign into the property or removing packaging.

Any special access requirements must be discussed with us before ordering.

Installation

Delivery does not include installation unless this has been specifically included in your written quotation or order confirmation.

Customers are responsible for arranging appropriate installation and ensuring that the wall, surface, electrical supply and chosen fixings are suitable for the product.

Required dates

If you need your sign for an opening, event or other particular date, please contact us before ordering.

We cannot guarantee a required date unless it has been agreed with us in writing. Customers should allow additional time for design approval, material availability, manufacturing and delivery.

Contact

For questions about production or delivery, contact:

Email: rnsigns@outlook.com
Business: RN Signs
Address:  RN Signs, 11 Wych House Lane, Middlewich, Cheshire CW10 9BQ